Delivery

If the delivery attempt(s) was unsuccessful, please contact Customer Service at [email protected] or +48 (73) 2081307.

Inspect the product as soon as your order arrives. If you notice any damage, contact Customer Service at [email protected] or +48 (73) 2081307, providing your order number and a photo of the damaged item.

You can choose from the following delivery methods:

  • Delivery to a selected DPD parcel locker.
  • Home delivery by Lonas or DPD couriers.
  • If you require Lonas courier delivery in a specific direction, please contact our customer service team by email at [email protected] or by phone at +48 (73) 2081307.

The customer is responsible for ensuring suitable conditions for bringing the bed and accompanying items into the designated installation and assembly area, as well as for preparing the space for bed assembly.

The entrance must be at least 200 cm in height and 75 cm in width to allow the bed to be carried in. Lifting items to a height of more than 100 cm is not possible.

The goods are unloaded in one location and carried inside only through doors. If an elevator is available in the building, all items must be transported using it.

If temporary stairs are installed along the delivery path, they must comply with all occupational safety requirements.

Carefully inspect the product as soon as your order arrives. If you notice any damage, please contact our customer service team by email at [email protected] or by phone at +48 (73) 2081307, providing your order number and a photo of the damaged item.

We will deliver your order free of charge.

The courier will try to contact you by phone. If delivery is unsuccessful, we will get in touch with you to arrange a new delivery date.

The customer is responsible for ensuring suitable conditions for bringing the bed and accompanying items into the designated installation and assembly area, as well as for preparing the space for bed assembly. An entrance at least 200 cm in height and 75 cm in width is required for bringing the bed inside. Lifting items to a height greater than 100 cm is not possible. Goods are unloaded in one location and carried inside only through doorways. If the building has an elevator, all items must be transported using it. If temporary stairs are installed along the delivery path, they must comply with all occupational safety requirements.

If the delivery is made by LONAS couriers, we will inform you about the scheduled delivery time via SMS 2 days in advance, and on the delivery day we will contact you again shortly before arrival. If the delivery is assigned to a DPD courier, DPD will contact you directly regarding delivery details.

If the delivery attempt(s) were unsuccessful, please contact our customer service team by email at [email protected] or by phone at +48 (73) 2081307.

You can choose from the following delivery methods:

  1. Delivery to a selected DPD parcel locker.
  2. Home delivery by Lonas or DPD couriers.
  3. If you require Lonas courier delivery in a specific direction, please contact our customer service team by email at [email protected] or by phone at +48 (73) 2081307.

Other topics

Order and payment Product returns Beds Matresses Delivery Mattress toppers