LONAS PRODUCTS PURCHASE AND SALE TERMS AND CONDITIONS

1.1. Online Store

The electronic online store lonas.pl available at https://www.lonas.pl/pl/, operated by the Seller for the purpose of selling goods to consumers in Poland and other EU countries.

1.2. Consumer

A natural person entering into a contract with the Seller, the subject of which is not directly related to their business or professional activity, in accordance with the definition set out in Article 2(5) of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2023, item 1025).

1.3. Seller

UAB "Lonas"

• Identification number: 156871188 (Lithuania)

• Registered office: Ukmergės St. 18, 55101 Jonava, Lithuania

• Bank account number: LT30 7300 0101 1577 6970

• Phone (Poland): +48 (73) 208 1307

• E-mail: [email protected]

1.4. Sales Agreement

A purchase and sale agreement concluded between the Seller and the Consumer in accordance with these Terms and Conditions and applicable Polish law.

1.5. Terms and Conditions

These terms and conditions governing the purchase and sale of LONAS products, applicable to all transactions with Consumers in Poland.

1.6. Order

A declaration of intent made by the Consumer via the Order Form, directly aimed at concluding a Sales Agreement for one or more products with the Seller.

1.7. Account

A consumer account in the Online Store where the data provided by the Consumer and information about the Orders placed by them are stored.

1.8. Cart

A component of the Store’s software where the Products selected by the Consumer for purchase are visible, and where it is also possible to define and modify Order details, in particular the quantity of products.

1.9. Product

A movable item or service available in the Store, which is the subject of a Sales Agreement between the Consumer and the Seller, in accordance with the Polish Civil Code.

2.1. Legal basis

These Terms and Conditions define the rights and obligations of the Seller and the Consumer, the rules for purchasing goods and related services, their payment, delivery, liability of the parties, and other provisions related to the purchase and sale of goods and services, in accordance with:

• The Act of 30 May 2014 on Consumer Rights (Journal of Laws 2023, item 1025),

• The Civil Code (Journal of Laws 1964 No. 16, item 93),

• Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I),

• Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR).

2.2. Conditions for ознакомление with the Terms and Conditions

The Consumer may purchase goods and services only after accepting and ознакомление with these Terms and Conditions, available at https://www.lonas.pl/en/lonas-products-purchase-sale-terms-and-conditions, and the Privacy Policy available at https://www.lonas.pl/en/privacy-policy.

By accepting these Terms and Conditions and the Privacy Policy, the Consumer confirms that:

• they have read their content in full,

• they undertake to comply with them,

• they acknowledge that they have been properly informed about the processing of their personal data and their rights as a data subject,

• they understand the rules for returns and exchanges and the withdrawal period.

2.3. Confirmation of conditions before the Agreement

Before approval:

• Familiarization with the terms (price, delivery, payment)

• Acceptance of the Terms and Conditions and Privacy Policy via checkbox

• Confirmation by e-mail

The Agreement is concluded after e-mail confirmation from the Seller.

2.4. Mandatory pre-contractual information

The Seller undertakes to provide the Consumer with the following information no later than at the time of conclusion of the Agreement:

• Description of the main features of the goods – dimensions, materials, colors, functionality, in accordance with the product description,

• Seller identification details – name, company, registration number, registered address, phone, e-mail,

• Total price of the goods – including VAT, with no hidden charges,

• Delivery costs – specified before placing the order,

• Payment methods – available options,

• Delivery time – up to 30 days from the conclusion of the Agreement,

• Return and exchange conditions – 14-day right of withdrawal, conditions for returning high-quality goods,

• Warranty period – 24 months for standard products.

All this information is available on the product page and in the order confirmation sent to the Consumer’s e-mail.

3.1. Methods of concluding the Agreement

The Agreement between the Consumer and the Seller is considered concluded in the following cases:

3.1.1. Order in the online store

The Consumer:

1. Creates a shopping cart and selects products,

2. Provides the delivery address and contact details (phone, e-mail),

3. Reviews and accepts these Terms and Conditions and the Privacy Policy,

4. Makes full payment for the order,

5. Confirms acceptance of the Terms and Conditions via checkbox.

The Agreement is considered concluded after:

• The Seller receives full payment.

• A confirmation e-mail is sent within 48 hours.

3.1.2. Order via phone or e-mail

The Consumer receives an invoice issued by the Seller containing:

• Product description,

• Total price (including VAT) or the amount of the advance payment,

• Estimated delivery date,

• Payment details.

The Agreement is considered concluded upon confirmation by the Seller (via e-mail or phone) indicating acceptance of the Consumer’s terms.

3.2. Right to refuse order confirmation

The Seller may refuse confirmation when:

• Full payment is not received within 48 hours of placing the order,

• The Consumer does not meet all order conditions,

• The Seller does not have the goods in stock or in the ordered quantity,

• The Consumer has provided incorrect or incomplete contact details,

• There are grounds to suspect fraud or abuse,

• Other objective reasons prevent order fulfillment.

In case of refusal to confirm the order:

• The Seller informs the Consumer immediately (within a maximum of 48 hours) via e-mail,

• Refunds all amounts paid by the Consumer within 14 days from the date of refusal to the account used for payment.

3.3. Consumer’s obligations after order confirmation

After order confirmation, the Consumer is obliged to:

• Pay the full price of the goods within the period agreed in the Agreement,

• Collect the ordered goods and related services within the agreed delivery time,

• Inspect the goods in accordance with the procedure specified in clause 5.13.

3.4. Performance of the Agreement

The Agreement is considered fully performed when:

• The goods have been delivered to the Consumer at the indicated address in accordance with the law and these Terms and Conditions,

• Services related to the goods (assembly, transport) have been properly provided,

• The Consumer has fully paid for the delivered goods and provided services,

• The period for submitting complaints regarding defects has expired (no later than within 2 years from delivery).

4.1. Currency and VAT

Prices of goods and services are provided in Polish zloty (PLN) and include 23% VAT. VAT is included in the price of each product displayed on the Store’s website.

4.2. Applicable prices

Goods are sold to the Consumer at the prices valid in the Store at the moment of placing the order (confirmation by the Seller). Price changes for already confirmed orders are not allowed.

4.3. Payment methods

Payment of the full order amount is made BEFORE order fulfillment in the following ways:

4.3.1. Bank transfer (online)

• Immediate payment when placing the order via online banking,

• The Seller provides a payment gateway link,

• After payment confirmation, the order is registered,

• Possibility of installment payments.

4.3.2. Installment payments

• Under the terms specified by external financial/insurance institutions,

• Selecting installment payment automatically redirects to the provider’s terms.

4.4. Obligation of full payment before fulfillment

The Consumer is obliged to pay the FULL AMOUNT of the order before its fulfillment.

1. Full amount = price of goods + delivery costs

2. The order is registered only after:

• Receipt of full payment,

• Sending a confirmation e-mail with the order number.

3. No payment within 48 hours = automatic order cancellation without penalties. Delivery is carried out only after full payment is received.

4.5. Pricing errors – corrective procedure

In the event of a pricing error in the Store or on an invoice issued to the Consumer:

4. The Seller immediately (within 24 hours) informs the Consumer via e-mail about the error and provides the correct price.

5. The Consumer has the right to choose:

o Option A: Cancel the order without penalties – the advance payment or full amount is refunded within 14 days,

o Option B: Reconfirm the order at the correct price – pay the difference,

o No response within 14 days – the Seller considers this as order cancellation and refunds the paid amount.

6. If the Consumer does not accept the new price, the agreement is terminated due to a discrepancy regarding the subject of the contract, without penalties for either party.

4.6. Ownership and risk of loss

The Seller retains ownership of the goods until full payment is made and until:

• The goods are collected by the Consumer in the showroom, or

• The goods are handed over to the carrier selected by the Seller (home delivery), or

• The goods are handed over to the carrier selected by the Consumer (if the Consumer arranges transport).

The risk of accidental loss or damage to the goods passes to the Consumer at the moment of:

• Delivery of the goods to the indicated address and signing of the delivery document by the Consumer or their representative,

• Signing receipt confirmation with the courier,

• Handing over the goods to the carrier selected by the Consumer.

The Seller is not liable for damage or loss occurring after the risk has passed to the Consumer, except where such damage results from the Seller’s fault.

5.1. Delivery area

The Seller delivers goods free of charge throughout Poland.

Bulky delivery limitations:

• Beds and mattresses (own transport) – only in Podlaskie and Mazowieckie regions

• Other products – delivery throughout the country via external courier companies,

• For deliveries outside Poland, the Consumer is required to contact the Seller at [email protected] for detailed information.

5.2. Delivery conditions in Poland

Bulky products (beds, mattresses) – own transport:

• Only in Podlaskie and Mazowieckie regions,

• Free delivery, carrying inside, and assembly to the apartment/house,

• Condition: the Consumer independently assesses the possibility of bringing the goods inside,

• No possibility of carrying inside – goods are left at the entrance at no extra charge,

• Delivered by the Seller’s own transport,

• Bed assembly included in the delivery price.

Other products – external courier:

• Free delivery throughout Poland,

• Options: home delivery, parcel locker,

• Delivery cost – free of charge.

Pre-delivery notification: The Consumer receives an SMS with the planned delivery time (2 days in advance).

5.3. Delivery outside Poland (Lithuania, Latvia, Estonia)

Delivery is carried out in accordance with the Seller’s current terms and price list. Details require direct contact: [email protected].

5.4. Single delivery address

One order may be delivered to only one address. If the Consumer requires delivery to multiple addresses, separate orders must be placed for each address.

5.5. Maximum delivery time

Goods are delivered without undue delay, but no later than 30 calendar days from the conclusion of the Agreement.

The period is counted from the date of order confirmation by the Seller (confirmation e-mail). For custom or personalized products, the period may be extended to 30 working days – only with the Consumer’s prior consent.

The Consumer has the right to cancel the order without penalties if the delivery time is exceeded by more than 14 days.

5.6. Contact before delivery

Before delivery, the Seller or an authorized representative (courier) contacts the Consumer and informs about:

• Approximate delivery time (2–3 hour window),

• Contact number of the driver or courier,

• Possibility to reschedule delivery on the same day by up to 2 hours (upon request).

5.7. Delivery and assembly service (bulky only)

Delivery includes (Podlaskie and Mazowieckie regions):

• Carrying goods into the apartment, house, warehouse, or other designated place if technical conditions allow,

• Assembly of beds, furniture, and products requiring assembly,

• Delivery hours: 8:00–20:00 on working days.

Consumer obligations – delivery and assembly conditions:

• Minimum entrance dimensions: height 200 cm, width 75 cm,

• The Consumer ensures access (clear path, elevator/stairs),

• Preparation of the assembly area – level floor, free of furniture,

• If conditions are not met – goods are left at the entrance without additional charges,

• Assembly is performed only after the goods are carried inside.

5.8. Acknowledgement of delivery

Goods are considered delivered when:

• The delivery document is signed (acceptance of delivery),

• SMS PIN code confirmation by the Consumer,

• Goods are left at the property access point (if agreed),

• Goods are handed over to a person present at the address (if receipt is confirmed).

If the Consumer cannot be reached or refuses to sign:

• The courier leaves a delivery attempt notice,

• Goods are returned to the Seller’s warehouse,

• The Consumer must arrange redelivery.

No objections upon receipt means the goods were delivered correctly (quantity, quality, compliance with order).

5.9. Consumer absence on delivery day

If the Consumer or authorized representative is not present:

• Delivery is considered unsuccessful due to the Consumer’s fault,

• A notice with contact instructions is left,

• Redelivery is charged according to the Seller’s price list,

• The cost of the first unsuccessful delivery is non-refundable.

5.10. Invoice upon delivery

The Seller or authorized representative issues a VAT invoice at or before delivery. The invoice may be:

• Paper (printed),

• Electronic (sent via e-mail).

Receipt is confirmed by signature or SMS PIN code.

5.11. Inspection of goods upon delivery

The Consumer has the right to inspect:

• Quantity, packaging condition, visible damage, compliance with order,

• Record objections in the delivery document,

• Report hidden defects within 7 days to [email protected] (photos required).

Signing without objections = acceptance of goods.

5.12. Bed assembly

Bed delivery includes free assembly in Podlaskie and Mazowieckie regions.

5.13. Preparation for assembly – Consumer obligations

• Minimum entrance dimensions: height 200 cm, width 75 cm,

• Clear access path,

• Removal of old furniture (except mattress removal service),

• Level floor required.

5.14. Transport safety requirements

• Goods are unloaded in one place and carried through main doors only,

• Elevator should be used if available,

• Temporary stairs must meet safety standards,

• Carrying through windows is not allowed.

5.15. Refusal procedure

If delivery conditions are not met:

• The Seller informs the Consumer,

• Goods remain at accessible location,

• Assembly may be rescheduled for an additional fee.

5.16. Minor defect handling

Minor defects are fixed free of charge during assembly.

5.17. Force majeure

If production/delivery is impossible:

• The Seller informs the Consumer,

• Offers replacement, new date, or cancellation with refund.

5.18. Additional service – old mattress removal

The Seller offers removal of the old mattress for 300 PLN when purchasing a new mattress or bed:

• Only in Podlaskie and Mazowieckie regions,

• Service provided on delivery day,

• Payment required before order fulfillment.

For other regions: contact [email protected].

6.1. Right of withdrawal – Period and conditions

The Consumer has the unconditional right to withdraw from a distance or off-premises contract without giving any reason within 14 calendar days, counted from:

1. The day of receipt of the goods – for a single product,

2. The day of receipt of the last item – if the order includes multiple items delivered separately,

3. The day of receipt of the last part/batch – if the goods are delivered in parts.

The 14-day period is counted in calendar days and begins the day after delivery (or receipt by the Consumer/authorized person).

6.2. Exclusions from the right of withdrawal

The right of withdrawal does not apply in the following cases:

6.2.1. Non-prefabricated goods – made to the Consumer’s specifications

• Beds, furniture, mattresses produced according to the Consumer’s specifications (dimensions, color, material, fabric),

• Non-prefabricated goods customized to individual needs,

• Condition: the Consumer explicitly requested custom production before concluding the agreement and the Seller confirmed this in the order confirmation e-mail.

6.2.2. Hygiene and care products

• Upholstered furniture with delicate fabric (if unpacked),

• Hygiene products (pillows, duvets, sheets removed from original packaging),

• Cosmetics and cleaning products with a value over PLN 100 after opening,

• Personal hygiene items.

6.2.3. Other exclusions

• Items that deteriorate quickly or are perishable (if damaged after delivery),

• Personalized goods (engraved or monogrammed),

• Contracts excluded from withdrawal under EU law.

6.3. Withdrawal procedure

The Consumer may withdraw by sending a declaration via:

• E-mail: [email protected] with subject “Withdrawal – Order No: [ENTER NUMBER]”,

• Written letter: sent to the Seller’s registered address.

The declaration must include:

• Order number,

• Consumer’s name and surname,

• Delivery address,

• Date of declaration,

• Signature (if on paper) or identity confirmation.

6.4. Documents attached

The Consumer attaches copies of purchase confirmation:

• VAT invoice,

• Card payment statement,

• Payment receipt,

• Order confirmation e-mail.

6.5. Return of goods

After submitting withdrawal, the Consumer must return the goods:

• Within 14 days,

• After agreeing return method with the Seller,

• Properly packed – the Consumer is responsible for safe packaging.

6.6. Return costs

The Consumer bears return costs unless:

• The goods are defective,

• The goods do not match the description,

• The Seller decides otherwise.

6.7. Refund

Refunds are made to the original payment method or account provided.

Deadline: within 14 days from:

• Receipt of withdrawal statement, or

• Receipt of returned goods.

The refund includes:

• Product price,

• Delivery costs (if applicable),

• Excludes return costs.

6.8. Deduction for diminished value

If the product value is reduced due to use:

• The Seller may deduct up to 50%,

• Must be justified in writing,

• The Consumer may appeal.

6.9. Order cancellation before delivery

The Consumer may cancel within 3 days if production has not started:

• Request via e-mail,

• Refund within 14 days.

If production started – product exchange or partial fee applies.

6.10. Exceptions

The 14-day right does not apply if:

• Goods are purchased from “Outlet” or “Defective goods” sections.

7.1. Exchange/return conditions

The Seller voluntarily allows the exchange/return of high-quality goods beyond the 14-day withdrawal period if:

• The goods are unused, in original packaging and complete condition,

• They do not fall under the exclusions below,

• Reported within 30 days from delivery to [email protected] (photos required).

7.2. Exclusions from exchange/return

• Hygiene products (duvets, pillows, mattresses – unpacked/used),

• Custom-made or personalized products (non-standard dimensions/color),

• Assembled/used furniture (signs of use),

• Damaged or outlet products with visible defects.

7.3. Procedure

• Contact before return: [email protected] or +48 73 208 1307,

• Product assessment by the Seller (visual/photos),

• Refund within 14 days for the product only (excluding delivery/assembly costs).

Failure to meet conditions = refusal of return. Non-accepted goods are returned at the Consumer’s expense.

8.1. Right to mattress exchange – Trispalvė Collection

Mattresses from the Trispalvė collection (Tyla®, Tyla® Plius, Harmonija®, Harmonija® Plius, Mūza®, Mūza® Plius) are covered by a special 30-day trial period, during which the Consumer may exchange the purchased mattress once for another mattress from the Trispalvė collection.

Trial period:

• Starts from the date of receipt of the goods (delivery date or SMS confirmation),

• Lasts 30 calendar days,

• Exchange can be made only once during this period.

8.2. Exclusions from the right of exchange

The Consumer cannot exercise the right to exchange a mattress if:

8.2.1. Custom-made mattress

• The mattress was made according to the Consumer’s specifications (non-standard dimensions, cover, color),

• The mattress was adapted to the Consumer’s individual needs.

8.2.2. Defective mattresses

• The mattress was purchased from display (showroom model),

• The mattress was purchased at a reduced price due to defects that the Consumer was informed about in advance and which do not prevent its proper use.

8.2.3. Standard mattresses

Information about available standard-size mattresses and their covers can be found at https://www.lonas.pl/.

8.3. Additional payment for exchange

If the price of the exchanged mattress increases or the mattress is exchanged for a more expensive one:

• The Consumer is obliged to pay the price difference,

• If the new mattress is cheaper, the difference is not refunded.

8.4. Exchange procedure – Contact with the Seller

Before making an exchange, the Consumer contacts the Seller to arrange the conditions:

• By phone: +48 732 081 307,

• By e-mail: [email protected] – if purchased online.

The Seller confirms the possibility of exchange and sets the date.

8.5. Mattress assessment before exchange

Before the exchange, the Seller has the right to assess the product in accordance with clause 7.3 of these Terms and Conditions – at the delivery location or another storage place.

9.1. Differences between the product and description

Products available in the online store may differ in color, shape, or other parameters from the actual goods due to:

• Display characteristics or other electronic devices (monitor, smartphone, tablet),

• Lighting used in product photography,

• Device settings (color calibration).

The Consumer should review the product description and compare images before placing an order. If the color discrepancy is significant (e.g. ordered black, received white), the Consumer has the right to return the goods as non-compliant with the description.

9.2. Consumer rights in case of defects (warranty/liability)

Product defects (Article 556 of the Civil Code, 2 years):

• Free repair,

• Replacement with a new product,

• Price reduction,

• Refund.

Minor defects (e.g. small scratch) do not entitle the Consumer to withdraw from the agreement.

9.3. Complaint during the warranty period

If the product has a defect during the warranty period (24 months), the Consumer may request:

1. Repair – removal of the defect (if possible),

2. Replacement – with a new or repaired product of good quality,

3. Price reduction – proportionate to the defect,

4. Return of the product – with a refund of the paid price.

If the Consumer wishes to replace the defective product with a more expensive one, they must pay the price difference.

9.4. Timeframe for repair or replacement

Repair or replacement is carried out within 30 days from the acceptance of the complaint. Custom-made products – only with the Consumer’s written consent.

9.5. Complaint procedure

Before returning defective goods, the Consumer contacts the Seller to arrange conditions:

• By phone: +48 732 081 307,

• By e-mail: [email protected],

The Consumer describes the defect and attaches photos or a video showing the issue.

9.6. Assessment of defective goods

Before replacement, the Seller has the right to assess the product in accordance with clause 7.3 to confirm the nature and origin of the defect.

10.1. Commercial warranty period

The product is covered by a commercial warranty for a period of 36 months, unless otherwise provided by law or the warranty card attached to the product.

The commercial warranty covers repair or replacement of the product in the event of manufacturing defects occurring during the warranty period.

10.2. Warranty terms – Warranty document

Detailed terms of the commercial warranty, conditions of its application, and general warranty service conditions are specified in:

• The warranty document available at https://www.lonas.pl/en/general-product-warranty,

• The warranty card attached to the product.

The Consumer should review the warranty document before submitting a complaint.

10.3. No extension of warranty period

Using the warranty (e.g. replacement of parts, repair) does not start a new warranty period. The warranty period is calculated from the original date of delivery of the product to the Consumer.

The period during which the Consumer could not use the product due to defects (repair time, waiting for parts) is not added to the warranty period.

10.4. Usage recommendations

Recommendations for proper use of the products are provided:

• With the product – in the form of instructions or labels,

• On the Seller’s website: https://www.lonas.pl/en/general-product-warranty.

The Consumer is obliged to follow these recommendations. Damage caused by failure to comply with them is not covered by the warranty.

10.5. New product smell – Explanation

The Seller explains that a new mattress, furniture, or other products may have a characteristic smell resulting from the use of new materials such as:

• Polyurethane (foam),

• Latex (natural or synthetic),

• Fabrics (cotton, linen, polyester),

• Paints and varnishes.

This smell is completely harmless to health and disappears naturally within a few days up to 2 weeks after unpacking the product. It is recommended to:

• Ventilate the room,

• Avoid covering the product during the first 24–48 hours,

• Place it in a bright and dry area.

Contact: [email protected] | +48 73 208 1307 | Chat: lonas.pl/kontakt

Complaints: Submit to [email protected] ("Complaint – Order No.").

Processing time: 14 days (up to 30 days for complex cases).

11.1. Consumer protection authorities

The Consumer may seek assistance from the Consumer Ombudsman, UOKiK, and ECC Poland.

12.1. Consumer’s responsibility for data

The Consumer bears full responsibility for the accuracy of the data provided when placing an order:

• Delivery address,

• Contact details (phone, e-mail),

• Invoice details (VAT number, company name, if applicable).

If the Consumer provides incorrect data, the Seller shall not be liable for any resulting consequences (e.g. delivery to the wrong address, inability to contact).

The Seller is also released from liability if damage results from:

• Failure by the Consumer to follow the Seller’s recommendations,

• Failure by the Consumer to familiarize themselves with the Terms and Conditions and/or the Agreement, despite having such an opportunity.

12.2. Liability for third-party links

If the online store contains links to third-party websites, the Seller:

• Does not guarantee that the information on those websites is correct, complete, or accurate,

• Is not responsible for the content of third-party websites,

• Third parties are responsible for the content, accuracy, completeness, and reliability of the information they provide.

The Consumer uses such links at their own risk.

12.3. Force majeure

The Seller shall not be liable for failure to perform the Agreement and/or failure or delay in delivery if this occurs due to:

• The fault of third parties (supplier, courier), provided the Seller acted with due diligence,

• Circumstances beyond the Seller’s control and unforeseeable at the time of concluding the Agreement (e.g. natural disaster, pandemic, import ban, strike, infrastructure failure),

• Circumstances that could not be prevented despite all reasonable efforts.

If such circumstances last longer than 30 days:

• Both parties may terminate the Agreement by mutual consent without penalties,

• The Seller refunds all paid amounts within 14 days,

• The Consumer may also withdraw from the Agreement unilaterally after 30 days.

12.4. Compensation – Liability principle

In the event of direct damage, the responsible party (Seller or Consumer) is obliged to compensate the other party.

Compensation includes:

• Actual value of the goods,

• Delivery costs incurred by the Consumer,

• Reasonable repair costs (if repair is possible),

• Does not include: lost profits, indirect damages, penalties (unless specified in the Agreement).

12.5. Penalty for delivery delay

If the order is not delivered on time and the Consumer claims compensation, the Seller shall pay:

• Default interest of 0.05% of the order value for each day of delay,

• Calculated from the last possible delivery date specified in clause 5.5,

• Up to a maximum of 14 days – if the Consumer does not cancel the order after 14 days, the right to interest expires.

Example: Order worth 1000 PLN, delay of 5 days = 1000 × 0.05% × 5 = 2.50 PLN.

12.6. Consumer delay

Failure to pay or refusal to accept delivery = suspension of delivery + 0.05% daily interest.

13.1. Governing law

The Agreement shall be governed by Polish law.

13.2. Changes to the Terms and Conditions

The Seller may amend the Terms and Conditions only for future orders. Customers will be informed of any changes before they come into effect.

13.3. Disputes

Disputes shall be resolved by the court competent for the Consumer’s place of residence.

13.4. Validity of provisions

If any provision is found to be invalid, the remaining provisions shall remain in force.