General Product Warranty

We wish you a pleasant rest.

These Product Usage Recommendations and General Warranty Terms (hereinafter the “Terms”) define the rules of the commercial warranty provided by LONAS for products sold in Poland. The commercial warranty is an additional, voluntary service provided by the guarantor and does not exclude, limit, or suspend the buyer’s rights arising from statutory warranty provisions (non-conformity of goods with the contract) or other consumer protection regulations.

The Terms apply to:

• LONAS beds,

• products from the VIRTUOSO® collection (headboards, bed frames, mattresses, and mattress toppers),

• all mattresses from the Tricolor collection: TYLA®, HARMONIJA®, and MŪZA®,

• other LONAS products (mattresses, toppers, pillows, furniture) and LONAS home textiles.

1.1 To ensure you sleep peacefully and comfortably, all products are covered by a 2 (two) year warranty, except for the cases specified in clauses 1.1.1, 1.1.2, 1.2, and 1.3 of these Terms.

1.1.1 Beds purchased from June 1, 2026, are covered by a 5 (five) year commercial warranty. This commercial warranty applies to bed components, including the frame, legs, slats, and bases. This commercial warranty does not apply to bed fabrics.

1.1.2 Mattresses and mattress toppers purchased from June 1, 2026, are covered by a 3 (three) year commercial warranty. This commercial warranty does not apply to mattress and mattress topper covers. 1.1.3 Products purchased up to and including May 30, 2026, are subject to the warranty terms that were in effect at the time of purchase.

1.2 Products from the VIRTUOSO® collection (beds, mattresses, and mattress toppers) are covered by a 10 (ten) year commercial warranty. This commercial warranty applies to the physical properties of the materials and the construction of these products. This commercial warranty does not apply to bed fabrics or to mattress and mattress topper covers.

1.3 All mattresses from the Tricolour collection are covered by a 10-year commercial warranty from the date of purchase.This commercial warranty applies to the physical properties of the materials and the construction of the mattress. This commercial warranty does not apply to the mattress cover.

2. Cases Excluded from Warranty Liability

The commercial warranty does not cover defects and damage resulting from:

1. use of the product contrary to its intended purpose or the manufacturer’s instructions,

2. external events (e.g. fire, flooding, animal activity, use of aggressive chemical agents),

3. normal wear and tear of materials (e.g. abrasion, slight discoloration, fabric stretching),

4. improper transport or storage after purchase, if this directly affected the occurrence of the defect,

5. cuts, scratches, or mechanical damage caused by users or third parties,

6. interference with the product structure (disassembly, repairs performed by unauthorized persons), if such interference contributed to the defect.

Note:

• Removal of removable elements (e.g. removable covers, in accordance with the instructions) should not in itself result in loss of warranty, unless the removal or reassembly caused the defect.

• In the case of elements specified as “non-removable” or “an integral part of the structure,” their removal may result in loss of warranty if it affected or could have affected the occurrence of the defect. Defective products should be reported in accordance with the procedure described in section 7.

3. Product Usage Recommendations

3.1. Ensure good room ventilation and maintain optimal humidity levels to support the long-term performance of the materials.

3.2. Jumping on mattresses, beds, and furniture is prohibited – this may damage the structure and cause defects not covered by the warranty.

3.3. If the bed structure starts to creak during use, lubricate the hinges and other moving parts with an appropriate lubricant (e.g. oil, liquid silicone) and tighten the assembly screws.

3.4. We recommend placing mattresses on wooden slatted bases with 3–5 cm gaps between the slats, as this provides proper support and good air circulation.

• It is not recommended to place mattresses on a solid wooden base or on metal frames, as these prevent ventilation of the materials and may promote the accumulation of moisture and mold.

3.5. To ensure even wear of the material, we recommend rotating the mattress and switching sides (head → foot).

• Double-sided mattresses should be rotated and flipped every 2–3 months.

• Single-sided mattresses only need to be rotated every 2–3 months.

• Detailed instructions can be found on the sewn-in label on the mattress.

3.6. Recommended maximum weight for one side of the mattress is provided at points of sale (e.g. TYLA® mattresses up to approx. 110 kg, TYLA® PLUS up to approx. 130 kg).

• Persons with a higher body weight may still use the product, but exceeding the recommended parameters may be considered the cause of a defect and may result in the warranty not covering the issue in a specific case, following an individual assessment.

3.7. VIRTUOSO® mattresses are intended for users with a maximum weight of approx. 130 kg per sleeping space. They are designed to be rotated and flipped; selected models offer two sides with different firmness levels.

• In the case of a noticeable excess of the recommended weight, the same rule applies as described in section 3.6.

3.8. Visco foam mattresses, toppers, pillows, and similar products are not intended to be washed as a whole.

• First and foremost, only the covers should be washed or cleaned, in accordance with the instructions on the care label.

3.9. Beds and other furniture (nightstands, ottomans, bedside tables) are not intended to be washed.

• Surfaces may be dry cleaned or cleaned using standard fabric care products, avoiding aggressive chemical agents.

• Upholstery cleaning products or a mild color-free laundry soap solution are recommended.

3.10. Detailed recommendations regarding cleaning and care of covers can be found on the care labels. For beds and furniture, follow the rules described in section 3.9.

4. Additional Technical Information

4.1. Due to the soft materials used, the product dimensions (length, width, height) may differ from those declared on the label by a maximum of:

• 1.5 cm in length/width,

• 1 cm in height.

These deviations do not affect the functional properties of the material.

4.2. During use, the softness of the product may change by approximately 15% (compared to its original condition), which is the result of the natural physical adaptation of the materials and does not constitute a defect.

4.3. Some materials may initially have a specific odor, which will disappear with regular ventilation.

• The odor usually weakens within a few weeks; people with sensitivities or allergies should be especially cautious.

• If the strong odor persists for longer than 1 month and does not weaken, please contact us at: [email protected].

4.4. Detailed bed assembly instructions are available in electronic form – they can be obtained by contacting us at [email protected].

• Bed assembly may be carried out by LONAS representatives; if self-assembly is chosen, we recommend that it be done by two people.

4.5. Custom-made mattresses (e.g. non-standard dimensions) may be manufactured from joined elements, which does not affect their physical properties.

4.6. In areas subjected to particularly heavy use, the mattress height may decrease slightly.

• Indentation up to 10% of the mattress height is not considered a defect unless other defect criteria are met.

4.7. The 10-year commercial warranty covers:

• the physical properties of the materials,

• the construction of mattresses from the Tricolor Collection,

• as well as the construction of products from the VIRTUOSO® collection (beds, mattresses, mattress toppers).

4.8. The mattress replacement period recommended by hygiene specialists is approximately 7 years; this is a guideline and not a legal requirement.

5. Mattress Covers and Mattress Construction

5.1. The covers of most LONAS mattresses are equipped with a zipper running around the entire cover, allowing it to be easily separated into two parts for more convenient washing.

5.2. The internal cover (“L-Slip™”) is an elastic insert that facilitates reapplying the cover after cleaning.

• It is an integral part of the mattress construction and should not be removed.

• Removal of the internal cover, if it contributed to a defect, may result in the loss of warranty protection – the decision depends on the technical assessment of the product.

5.3. VIRTUOSO® mattress covers are integrated into the construction and are not removable;

• they are not intended for washing, but only for surface cleaning (e.g. wiping, upholstery cleaning methods).

6. “30 Nights” Program (Tricolor Collection Mattresses)

6.1. You may try a mattress from the Tricolor Collection for 30 nights from the date of delivery. If it does not suit you (e.g. it is too firm or too soft), we will exchange it for another mattress from the same collection.

6.2. The exchange is carried out under the following conditions:

• the intention to exchange the mattress must be reported at the point of sale or by contacting us (by phone or e-mail) before the exchange;

• presentation of proof of purchase (e.g. invoice, receipt, payment confirmation);

• the mattress was not custom-made according to your individual specifications (non-standard dimensions, cover, color, etc.);

• the mattress was not purchased from a showroom display;

• the mattress was not purchased at a reduced price due to defects disclosed to the buyer, which do not prevent the product from being used as intended;

• the product is clean and meets hygiene requirements.

6.3. In the case of an exchange for a more expensive model, payment of the price difference may be required.

6.4. Each mattress may be exchanged under the 30 Nights Program only once.

7. Submitting Warranty Claims

7.1. Warranty claims may be submitted:

• by e-mail: [email protected],

• by phone: +48 (73) 208 1307,

• by post: LONAS, Ukmergės g. 18, Jonava 55101, Lithuania.