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Delivery + carrying inside + assembly FREE! | 14-day return guarantee
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Collections
Accessories and add-ons
Types
By dimensions
Types
We will help you choose
Types
By age
Pagal tipą
Bedding sets
Sheets, protectors
Beds, mattresses
Children's bedding
For babies' sleep
For home coziness
For cleanliness and freshness
Silk collection
Towels
Other products
Order and payment
What payment methods can I use for my purchase?
You can pay for your order using one of the following methods:
- By bank card when the courier delivers the goods.
- By direct bank transfer using the provided payment details.
- Via an electronic payment system, including: BLIK, Google Pay, PayPo, and fast online payments through the most popular Polish banks.
Will I receive a VAT invoice?
Yes, you will receive the VAT invoice upon delivery of the product, and once the order is placed, a proforma invoice will be sent to you.
Can I return a mattress topper if it doesn’t suit me?
Yes, the customer has the right to withdraw from the purchase within 14 days from receiving the product without providing a reason. However, the item must be new, unused, in its original undamaged packaging, and with all included components.
For any questions regarding returns, please contact: [email protected]
How can I buy products from you?
You can purchase LONAS products on our website www.lonas.pl , by phone at +48 (73) 2081307, or by email at [email protected]
How can I know if the payment was successful?
After completing the payment successfully, you will receive a notification to your email with the status of your order.
Can I purchase goods on behalf of a legal entity?
Yes, when entering the delivery details, tick the box “Invoice required” and enter the company’s information.
I would like to provide additional information: a door code, extra instructions, etc. Where can I do this?
To provide additional information, enter it while placing the order in the “Additional information” field. If purchasing in-store, the staff will record any extra details when creating your order.
What should I do if I can’t find the information I need in the product description?
If you can’t find the information you need, contact us via live chat at www.lonas.pl, by email at [email protected], or by phone at +48 (73) 2081307.
Can I change my order after submitting it?
Yes, you can modify the order within 3 days of placing it by emailing [email protected] or calling +48 (73) 2081307.
Is it possible to change the delivery address after placing the order?
Yes. To change the delivery address, contact Customer Service at [email protected] or +48 (73) 2081307. We can change the address only if the goods have not yet been shipped. We recommend contacting us within 24 hours of placing the order.
Is it possible to modify or cancel my order?
If the order was placed online, it can be changed or cancelled by contacting us via email at [email protected] or by phone at +48 (73) 2081307. If the order was placed in a store, please contact the store where you made the purchase: https://www.lonas.pl/en/contacts
When do you start processing the order?
The order is processed after it is confirmed. You will receive the confirmation by email.
How can I know if my order was completed successfully?
After your order is successfully placed, you will receive a confirmation email at the address provided during checkout.